Replication Steps
Go to a discussion
Select Create a SF Case
Observe body field does not populate as expected
Copy and paste text from discussion into body field
Observe it pastes as an embed which is not expected
Support Agent Notes
I was not able to recreate this on my demo. The body field auto-populated as expected. Both Smartsheet and my demo are on 2024.007 so it does not seem to be release related.
Related Issues
Expected Behavior / Desired Resolution / Questions To Answer
1. For the body field to auto-populate based on the body text from the discussion in the SF case creation modal.
For the copy and paste to not create a embed in the body field if client desires to add additional text.
