Replication Steps
- Go to a discussion
- Select Create a SF Case
- Observe body field does not populate as expected
- Copy and paste text from discussion into body field
- Observe it pastes as an embed which is not expected
Support Agent Notes
I was not able to recreate this on my demo. The body field auto-populated as expected. Both Smartsheet and my demo are on 2024.007 so it does not seem to be release related.
Related Issues
Expected Behavior / Desired Resolution / Questions To Answer
- 1. For the body field to auto-populate based on the body text from the discussion in the SF case creation modal.
- For the copy and paste to not create a embed in the body field if client desires to add additional text.
